b"DELIVERY RETURNS DELIVERY & RETURNS REFERENCEStandard Delivery Lead Times How Do I Return Goods?We only deliver within Australia. We understand at times you will wish to return goods; either for a Online orders will be delivered on business days. No deliveries will bedifferent size or style, or you have simply changed your mind.made on weekends or public holidays. We mostly use Australia Post forTo ensure a smooth returns process, please note the following standard parcels because of its coverage, reliability and affordability. conditions:Goods in stock are generally picked and despatched within 24 hours (Monday-Friday). Due to the bulky nature of most products, we do notReturning Items Purchased In-Storedeliver to P.O. Boxes or Parcel Lockers. Goods must be unused and in original unopened packaging, with original ticketing and all accompanying instructions, manuals and other Posted for Delivery FromEstimated Delivery Afteraccompanying materials.Melbourne Metro Area to: Despatch from RSEA A copy of the RSEA invoice or proof of purchase must be attached to Within Melbourne Metro Areas 2 to 3 Business Days all returned goods. Refunds will be made in the same way as original Sydney, Canberra & Adelaide 3 to 4 Business Days payment for the goods.Brisbane & Tasmania 4 to 5 Business Days Goods should be returned within 14 days of receipt.Regional Victoria 4 Business Days Returning Items Purchased OnlinePerth, Darwin & Most Regional Areas 5 to 7 Business Days All conditions as per above apply.Large & Oversized Items If posting products back, please call RSEA Customer Service on 132 100 to obtain a Returns Authorisation Number. The issue of a Large or oversized items have an additional delivery fee. This fee does varyReturns Authorisation Number is at RSEAs sole discretion.by product and can be found on the individual product page if applicable. Postage of returned goods is the responsibility of the person or When ordering large or oversized items, you will be charged a deliverycompany returning the goods. Alternatively, goods can be returned to surcharge for each large or oversized item in your order plus theany RSEA Safety store.standard delivery fee. Goods will be delivered by courier to yourRefunds will be processed using the original form of payment, excluding requested delivery address. Ensure you include a phone number that wethe original delivery charge (unless goods are returned in accordance can contact you on the day of delivery. with your statutory rights e.g. they are faulty or not as ordered).Goods Not in Stock & Special Items Faulty GoodsIn the event that the item you have ordered is out of stock or is a specialPlease call RSEA Safety Customer Service on 132 100 to discuss the fault item that needs to be ordered in, an RSEA Customer Service officer orand to confirm the terms of any manufacturers warranty. If approved, retail staff member will contact you to advise the expected delivery time. RSEA Safety will arrange to pick up the faulty goods. Depending on the Need Goods in a Hurry? nature of the fault, RSEA Safety will arrange a repair, exchange or refund. RSEA Safety reserves the right to use their nominated courier for returned For times when you needfaster goods, we recommend you contact yourgoods. Proof of purchase will be required.nearest RSEA Safety store to place your order and to arrange a courierOur goods come with guarantees that cannot be excluded under service. Alternatively, you can pick up from one of our many storesthe Australian Consumer Law. You are entitled to a replacement or located across Australia. refund for a major failure and compensation for any other reasonably We are here to help, so please call one of our stores, contact us viaforeseeable loss or damage. You are also entitled to have the goods our Online Form or Call 132 100 and speak to one of our RSEA Safetyrepaired or replaced if the goods fail to be of acceptable quality and the Customer Service officers, Monday to Friday, 9am5pm (AEST). failure does not amount to a major failure.5% MEMBER JOIN NOW & * On full priced items in-store & online.343DISCOUNT START SAVING Full T&C's at the back of this catalogue."